Shipping Policy

Miyoko’s Kitchen ships to all 50 U.S. states and ships on Mondays, Tuesdays, Wednesdays (and Thursday to West Coast customers) via FedEx 2-Day ground and FedEx 2-Day Express. Shipments will deliver on Wednesday, Thursday or Friday. You can get your order the same week if you place it by 10 am PST on Wednesday; orders placed after 10 am will be shipped the following week.

IMPORTANT –
Orders ship out as they are received (first in, first out). Although we do our very best to ship your order as soon as possible please note that your order may deliver Wednesday, Thursday or Friday. When we ship is dependent on our entire shipping queue for the week which may vary week by week.

Any orders received after Wednesday 10am will be in queue to ship in the order they are received the following week.

ATTENTION WEST COAST CUSTOMERS (CA, OR, WA, NV, AZ) –
Products can ship Thursday and may arrive 1 or 2-day FedEx depending on your location.

RATES –
Our shipping rates are based on weight and shipment destination (utilizing FedEx real-time shipping). The number of items in your order will impact the shipping rate which typically can range anywhere from $9-30 (HI and AK may have additional rates applied). Your exact shipping costs will be calculated during checkout.

TRACKING –
Customers will be notified via email when items have been shipped and will be provided a FedEx tracking number. We track all of our shipments throughout the day to ensure a timely delivery.

RECEIVING –
Our products are packed with the utmost care and attention. It is the buyer’s responsibility to be home on the day of delivery to guarantee packaging and product quality. If in doubt, we encourage orders to be delivered to a business or commercial address. FedEx will not require a signature upon delivery and will leave the package on your doorstep if you are not home to receive it. To enjoy the full freshness and flavor of our products we advise refrigerating the products immediately.

RETURNS –
All food sales are final. Miyoko’s Kitchen is not responsible for damage or loss as a result of shipments being returned to the freight location or being undeliverable as a result of incorrect address. It is the buyer’s responsibility to provide the correct shipping address, phone number and email address. FedEx does not ship to P.O. boxes.

INTERNATIONAL –
Currently we do not ship outside of the United States.

If you have received damaged items or incorrect items in your order please contact customer service Monday through Friday, 9:00am-4:00pm (Pacific Time Zone) at: info@miyokoskitchen.com

 

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