Help: Contact Us & Frequently Asked Questions

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Nutritional/Ingredient Information

Miyoko's Cheese Ingredients
Good news!  All of our ingredients are already available to you.  From the ‘Products’ page of our site, ingredients are listed beside the picture of the cheese.  Or, from the ‘Cheese Shop’ page, simply click on the image for BOTH ingredient and nutritional information.
Nutritional Information
Good news!  All of our nutritional information is already available to you.  From the ‘Products’ page of our site, simply click on the picture of the cheese for BOTH ingredient and nutritional information.  Or, click the picture from ‘Cheese Shop’ for the same information.
Soy
Some people prefer to avoid soy.   Though we use soy lecithin in some of our products, it is processed to the extent that it is not required to be listed as an allergen. Our soy lecithin is certified Non-GMO.  Further, the koji for the miso we use is grown on chickpeas, not soy.

 

Kosher
Though we are a vegan company, and no animal products enter our facility, we are not certified Kosher at the time.  We hope to attain Kosher certification in 2017.
Raw
The Loire Valley, Ash, Herbes de Provence, and all of the Double Cream cheeses are “raw,” meaning they do not undergo any heat process in our facility. However, it is important to understand that all cashews are steamed at the source in order to remove it from its toxic shell.
Gluten Free
All regularly stocked cheeses are gluten free.  Some Limited Edition cheeses, such as the Pub Cheddar, may contain additional ingredients, such as beer, which contains gluten.  Please read product ingredient lists carefully.
Cheese Cultures
We use proprietary cultures that do not contain any animal products. Yes, they are vegan!
MSG
We do not add MSG to any of our products.  However, we do use Nutritional Yeast which is an inactive yeast grown primarily for nutritional purposes. It is high in protein and B vitamins, including B12. It is common in vegan cuisine and products, as it contributes to an overall cheesy flavor and adds umami. Nutritional yeast products do not have any added monosodium glutamate; however, all inactive yeast contains a certain amount of free glutamic acid because when the yeast cells are killed, the protein that comprises the cell walls begins to degrade, breaking down into the amino acids that originally formed it. Glutamic acid is a naturally occurring amino acid in all yeast cells, as well as in many vegetables, fungi and meats.
Cashews
We use organic, pasteurized cashews imported from Viet Nam. Peanuts are not processed on the same machinery used for the cashews.

Loire Valley Fig Leaf
Wondering if you can eat that leaf?  Yes, you can!  Eat the whole thing! The fig leaf is edible and delicious.
Nutritional Yeast
Nutritional yeast is an inactive yeast grown primarily for nutritional purposes. It is high in protein and B vitamins, including B12. It is common in vegan cuisine and products, as it contributes to an overall cheesy flavor and adds umami. Nutritional yeast products do not have any added monosodium glutamate; however, all inactive yeast contains a certain amount of free glutamic acid because when the yeast cells are killed, the protein that comprises the cell walls begins to degrade, breaking down into the amino acids that originally formed it. Glutamic acid is a naturally occurring amino acid in all yeast cells, as well as in many vegetables, fungi and meats.The provider of our Nutritional Yeast cultures their yeast on non-GMO molasses. Folic acid has been added to this product.

 

Miso
Miso is a fermented paste made from grains and legumes. Traditionally, miso is made from soybeans, although we use one that is soy-free (chickpea and rice based). It is fermented with koji, which is aspergillus oryzae grown in rice.

 

Product Related Questions

Product Quality Issue
We are so sorry to hear that your cheese wasn’t entirely perfect.  If you purchased from a retail store, please return your product to that retailer for a full refund.  Also, please fill out the form below.  If something went wrong, we need to hear about it!. If you purchased from us online, please fill in the form below and customer service will contact you within 24 hours. Please fill our form below so we can assist you further:

 

 

How long will Miyoko's Kitchen cheeses last in the fridge?
As a general rule, all of the cheeses will keep for over 100 days under refrigeration; the “best by” date is stamped on the back of each box, and differs according to the cheese. If you want to keep your cheese longer, however, you can always freeze them.

 

The cheeses that are best kept in the refrigerator are the Smoked Farmhouse, Sharp Farmhouse, and Rustic Alpine, which will continue to age and become firmer over time, especially if removed from the plastic packaging and wrapped in waxed paper or parchment. While freezing will not affect quality, your cheese won’t improve in flavor or texture, either (in other words, it will remain unchanged).

May I freeze the cheeses?
Double Cream Chive, Sundried Tomato, Garlic Herb, VeganButter, Cheese Sauce and Winter Truffle freeze beautifully, which helps if you are going to travel with them. If you plan to keep them for longer than the recommended shelf life, it’s a good idea to stick them in the freezer.  While the Loire Valley, Black Ash, and Herbes de Provence can be frozen, it’s best just to keep them refrigerated and consume them within their shelf life. If you choose to freeze VeganMozz it will be a Crumble and Melt when it is thawed.

 

The following cheeses are better in the fridge:

The cheeses that are best kept in the refrigerator are the Smoked Farmhouse, Sharp Farmhouse, and Rustic Alpine, which will continue to age and become firmer over time, especially if removed from the plastic packaging and wrapped in waxed paper or parchment. While freezing will not affect quality, your cheese won’t improve in flavor or texture, either (in other words, it will remain unchanged).

Sold-Out Cheeses
We’re making the cheeses as fast as we can!  Unfortunately, availability depends, among other things, on demand.  The best way to know when a cheese is back in stock is to click on the ‘Notify Me’ button which is located on the click-through page for the specific cheese.  We’ll send you an email as soon as it’s available!

 

Limited Edition Cheeses
Wondering where your favorite cheese went?  It may have been a limited edition cheese.  We make these special cheeses throughout the year to give our customers a unique experience. We are working on a limited edition schedule and it will be available soon.

 

Sell Our Products in Your Store

Wholesale Inquiries
If you would like to purchase directly from us, please go to our wholesale website and register for a wholesale account – wholesale.miyokoskitchen.com
Distributor Questions
Our distributors are UNFI, KeHE, DPI, Dove,Tony’s, and Albert’s. You may order or request our products through any of these distributors. Limited edition collections are not available through most distributors.
Other Wholesale Inquiries
Please send requests to Sales@miyokoskitchen.com

Order/Shipping Issue

Something is missing/wrong item sent
OH NO!  We need to talk!  Please fill out this simple form and your customer service buddy will contact you within 24hrs.
Order arrived outside the 2-Day window
What’s wrong, don’t you like soggy cheese?  Just kidding.  Please let us know ASAP. We can either reship or refund.

Please fill in the information below and we’ll get back to you within 24 hrs with your order status.

Order never arrived
OH NO!  Let’s find out what happened.  Please fill in the following info and we will follow up with FedEx and get back to you within 24hrs??. The exception is any issue reported after 3pm PST on Friday.  We will contact you on Monday.
Shipping materials
We spent a lot of time finding eco-friendly packaging that will keep your products cold. The box and the insulation are both recyclable! As for the gel packs, please refreeze and use them again.
Shipping Costs
All of our shipping charges go directly to FedEx. We do not earn any profit from shipping charges.  You may use the shipping calculator on our shopping cart page to get a shipping estimate of your order: shop.miyokoskitchen.com/cartBecause our products are perishable, they must arrive to you within 48hrs.  Express shipping, especially to the east coast, is unfortunately costly.

Special Requests

Gift Message
If you would like to have a gift message included in your order, please email info@miyokoskitchen.com with the subject title GIFT MESSAGE.  Be sure to include your order number.
Changing an Existing Order
We are not able to edit an order in terms of subtracting or adding items. You will need to cancel the existing order and resubmit the revised order.  You may cancel an order if it has not yet shipped, ie, you have not yet received tracking information.. You can place the revised order before or after the refund.  Please contact Customer Service to process the refund.

Ship on Specific Date
Unfortunately, we are not able to accommodate specific shipping requests.  Orders are filled in the order in which they are placed.  Orders placed after Wednesday at 10am are filled the following week.  We are working on an improved shipping tool which will allow NEXT DAY shipping.

Sales outside of the US

Canada Orders
While we do not ship directly to Canadian customers, Canadians can order from https://vegansupply.ca/ or http://morningsideorganic.com/, both online purveyors of vegan goodies in Canada.
Other International Orders
At present, we are not able to accommodate either direct shipping to individuals outside of the US, or to distribute or retailers outside of the US.  We very much hope to achieve this in the coming years.  If you can wait for us, we promise to contact you when we get there.  Please fill in the following contact form and we’ll let you know when this becomes a reality.No Fields Found.

Factory Tours

We are presently not offering tours of our facility.

Employment Opportunities

If you are interested in employment, please see our listings at http://miyokoskitchen.com/careers/ or send your resume to jobs@miyokoskichen.com.

Contact Us

ContactPhoto
Miyoko’s Kitchen

1966 Sir Francis Drake Blvd.

Suite B Fairfax, CA 94930

415.521.5313 (9 – 5 PST)

Want to reach us faster?
Send us an email.

Since we launched we’ve received many questions about our products and ordering. Here are some answers to the most asked!

Q. What is the best way to store Miyoko’s Creamery cheeses?

A. As a general rule, all of the cheeses will keep for 100 days under refrigeration; the “best by” date is stamped on the back of each box, and differs according to the cheese. One exception, French Style Winter Truffle, will keep for 60 days under refrigeration. If you want to keep your cheese longer, however, you can always freeze them.

The cheeses that are best kept in the refrigerator are the Smoked Farmhouse, Sharp Farmhouse, and Rustic Alpine, which will continue to age and become firmer over time. While freezing will not affect quality, your cheese won’t improve in flavor or texture, either (in other words, it will remain unchanged).

Double Cream Chive, Sundried Tomato, Garlic Herb, and Winter Truffle freeze beautifully, which helps if you are going to travel with them. If you plan to keep them for longer than the recommended shelf life, it’s a good idea to stick them in the freezer.

While the Loire Valley, Black Ash, and Herbes de Provence can be frozen, it’s best just to keep them refrigerated and consume them within their shelf life.

 

Q. What cultures do you use? Are they vegan?

A. We use proprietary cultures that do not contain any animal products. Yes, they are vegan!

 

Q. What is nutritional yeast, and does it contain MSG?

A. Nutritional yeast is an inactive yeast grown primarily for nutritional purposes. It is high in protein and B vitamins, including B12. It is common in vegan cuisine and products, as it contributes to an overall cheesy flavor and adds umami. Nutritional yeast products do not have any added monosodium glutamate; however, all inactive yeast contains a certain amount of free glutamic acid because when the yeast cells are killed, the protein that comprises the cell walls begins to degrade, breaking down into the amino acids that originally formed it. Glutamic acid is a naturally occurring amino acid in all yeast cells, as well as in many vegetables, fungi and meats.

 

Q. Do you ship to Canada?

A. It’s a happy day when even Canadians can get our cheese! While we don’t ship directly to Canadian customers, Canadians can order from Vegan Supply, an online purveyor of vegan goodies in Canada.

 

Q. When will my order ship?

 A. Miyoko’s Kitchen ships only on Mondays, Tuesdays, and Wednesdays via FedEx 2-day delivery. Orders placed before Wednesday at 10:00am (PST) will be sent out that same week. Orders placed after Wednesday 10:00am (PST) will be shipped the following Monday, Tuesday, or Wednesday, and will arrive two days after shipping (the exact day of shipping depends on your location). Once your items have left our building you will receive an email notification and FedEx tracking number. FedEx will not require a signature to complete your delivery. Items are perishable and should be refrigerated as soon as possible.

 

Q.   I left my cheese in the refrigerator for a little longer than recommended.  I noticed a fluffy white spot of mold.  Can I just scrape it off and still eat it?

A. Yes. White mold is not harmful, and is in fact the mold used for Brie and other bloomy rind cheeses. It is primarily an aesthetic concern.

 

Q. Can I enclose a gift message with my order?

A. We appreciate your patience as we work to make this an option through our website. If you would like to include a gift message with your order, please email info@miyokoskitchen.com with your order number and personalized message. We will be sure to pass the message along!

 

Q. Can I purchase a gift card?

A. Yes, we have gift cards available for sale.

 

Q. I want to buy a large amount of your cheese for an upcoming wedding/anniversary/fundraiser. Would I be able to get a discount if I buy above a certain amount?

A. If you have a caterer or someone with a resale license, please have them order our products from our wholesale site.

 

Q. Can I franchise a Miyoko’s Creamery in my area or be a distributor for my local stores?

A.  Right now, we do not have a franchise plan in place. But we’re tickled pink you asked!

 

Q. Do you give tours of your Creamery?

A. Our plans to build a retail storefront are on hold now, but we are planning on scheduling tours on certain days. Keep checking our Facebook page for announcements when this program starts.

 

Q.  Are you hiring?

A. If you are interested in employment, please send a resume and cover letter to jobs@miyokoskitchen.com.

 

Q. Are any of your products considered Kosher?

A. We are not certified Kosher at the time.

 

Q. Will you have a cookbook or place on your website for recipes using your products?

A. We do have a section on our website where we share some recipes. We are always cooking up dishes with our cheeses in our kitchen, often for our employee meal program, but we have to become more diligent about sharing the recipes online with readers! Miyoko’s books,  The Homemade Vegan Pantry, the Art of Making Your Own Staples, and Artisan Vegan Cheese, are both available for sale on our site, as well as at other online and brick-and-mortal booksellers.

 

Q. A lot seems to go into shipping your products. Is any of the packaging (freeze packs included) recyclable? How about the packaging for your cheeses, wrapping and outer box?

A. YES! We spent a lot of time finding eco-friendly packaging that will keep your products cold. The box and the insulation are both recyclable! As for the gel packs, please refreeze and use them again.

 

Q. About the Loire Valley — can you eat the fig leaf, or should it be removed?

A. Eat the whole thing! The fig leaf is edible and delicious.

 

Q. Where did your collections go?

A. Due to customer demand we have created a ‘Mix and Match’ create your own collection! You are now able to pick and choose products that we have in stock as you wish.

 

 

Still have a question for us? Email info@miyokoskitchen.com with your inquiry! We are so thankful for your love and support of our products!

~ The Miyoko’s Kitchen Team

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